Refunds & Warranty

Q: What if I am not happy with my Panasonic Toughbook purchase?

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A: You are protected for 30 days Money Back Guarantee from the date of purchase: 

Returns must include an RMA # and return instructions must be followed to be accepted​​. 
 

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Q: What does my Panasonic Toughbook Warranty cover?

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A: Your Panasonic Toughbook is covered under our Mektool 6 Months parts & labor warranty on the computer hardware. This warranty covers the same things that the original Panasonic warranty would cover. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. 

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​Warranty exclusions: 

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• Failures related to the product operating system, hard drive or solid state drive image, software setup, software program, virus, other program(s) or file(s) on any drive or in any computer memory location. Does not cover Mech software or Windows errors, license issues or other software errors.

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• Failures due to BIOS settings, passwords or changes, as well as any cosmetic or physical damage to the unit

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• Failures which result from alteration, accident, misuse, introduction of liquid or other foreign matter into the unit, abuse, neglect, installation, maladjustment of consumer controls, improper maintenance or modification, use not in accordance with product use instructions

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• Damage that is attributable to acts of God

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• Mektool shall not be liable for loss of data or other incidental or consequential damages resulting from the use of this product, or arising out fo any breach of this warranty. All express and implied warranties including the warranties of merchantability and fitness for a particular purpose are limited to the applicable warranty period set forth above. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

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